Products and Ordering
Q: What is your phone number and operating hours?
A: Call us at 1 (800) 971-8248 (toll-free) , Monday through Friday 8:30AM to 10:00PM EST. You can send an email any time to firstname.lastname@example.org
Q: Can I get a free quote?
Q: Is there a minimum quantity I have to order on T Shirts?
A: Yes—6 shirts is the minimum required quantity per screen printed order. Digital Printing does not have a minimum quantity. But there are shirt color limitations.
Q: How many ink colors can I have screen printed?
A: At Premier Prints, we’ll print up to six (6) colors on a shirt when screen printing, If we are digital printing (sublimation) there are no limitations in color.
Q: Can I design my own shirt or product?
Q: What about privacy and security?
Q: What is the Premier Prints Guarantee?
A: Yes…we make it easy and fun. We actually would prefer you to design all your products. It makes it that much more special.If you already have artwork you can upload it in our designer. If you have a drawing or a sketch we can have it digitized also by our professional designers. Just email us the artwork and we will get back to you.
A: No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary.
A: It’s our goal and commitment to provide the best quality custom screen printed shirts available and we stand behind our work. We will be happy to fix any mistake made by Premier Prints, all we ask is that you report the mistake to Premier Prints within 24 hours after you receive your order.
Artwork and Specifications
Q:What file types are accepted for supplied artwork?
Q:What resolution is preferred for my artwork?
Q:Can Premier Prints create my artwork?
Q:What is the charge for illustration services?
Q:Do I have to pay for shipping?
Q:What is the average turnaround time of an order?
Q:When does production on my shirts start?
Payment and Returns
Do you accept credit cards?
What is your return policy?
A: We accept the following file formats: CDR, EPS, AI, TIF, PSD, PDF, JPEG, BMP, GIF Be sure to convert type to paths or outlines, or supply the font used.
A: The maximum imprint area size is 11.5” wide x 14” high. For imprinting on a pocket or for a chest logo, the maximum size is 3.25” wide x 3.25” high. If you design in the online designer it helps you with this by not allowing you to get to big.
A: Yes! Simply email a description of the design you would like on your shirt. (See “What is the charge for illustration services?” below.)
A: To create your custom artwork, we charge $25.00/hour. But sometimes we can do it for sometimes $10-$25, if you send us a screen shot and we can just redraw , just contact us. Most one color simple jobs take one hour or less to complete depends on how detailed the artwork.
A: No. at Premier Prints, Fed Ex Ground shipping is FREE!, UPS Ground shipping is FREE! If you prefer another carrier or need expedited shipping, we will happily arrange for that at your expense, just give us a call.
A: 7-10 days after artwork has been approved.
A: Production starts after the design and order information has been approved. Any changes MUST be made before production starts, or additional charges will be incurred.
A: Yes…we accept Visa, Master Card, American Express, Discover. Orders placed through our Design Studio are processed securely through our payment processor.
A:Due to the custom nature of your order, Premier Prints accepts NO RETURNS unless we are at fault for the mistake. We will then replace the order or credit your invoice